Privacy Policy

This Privacy Policy sets out the procedure for collecting, processing, storing and protecting the personal data of users of the ART.eL website.

The personal data operator is Individual Entrepreneur ‘Krasivo Doma’, IIN 841125400053, operating in accordance with the laws of the Republic of Kazakhstan.

Personal data is processed in accordance with the Law of the Republic of Kazakhstan ‘On Personal Data and Its Protection’ and other applicable requirements of the laws of the Republic of Kazakhstan.

The user independently decides whether to provide personal data through the website.

By submitting a request and confirming consent to personal data processing, the user confirms that they have read this Policy and agree to the data-processing terms set out herein.

When completing the ‘Start your project’ form, the user may provide:

• type of planned project;
• project location;
• approximate area of the space;
• approximate budget;
• description of the project or what the user has in mind;
• first and last name;
• telephone number / WhatsApp.

The website does not request the user’s IIN, bank-card details, identity documents or any other data that is not required for the initial discussion of a project.

The volume of data collected is limited to the information necessary to process the user’s enquiry and continue communication with them.

Personal data is used to:

• review the user’s request;
• contact the user;
• clarify project parameters;
• prepare a proposal for ART.eL services;
• organise further communication with the user;
• enter into and perform an agreement if the user decides to use ART.eL services.

Personal data is not used for purposes incompatible with those for which it was obtained.

The principal legal ground for processing personal data submitted through the website is the user’s consent.

The user gives consent by selecting the relevant checkbox before submitting the form and then sending the request.

Consent remains valid until the purposes of personal data processing have been achieved or until it is withdrawn by the user, whichever occurs first, unless continued storage is required by the laws of the Republic of Kazakhstan or contractual obligations that have arisen.

If an agreement is entered into between the user and Individual Entrepreneur ‘Krasivo Doma’, data required for its performance and for compliance with legal obligations may be processed for the corresponding period established by law.

The user may withdraw previously granted consent.

Individual Entrepreneur ‘Krasivo Doma’ takes the necessary organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Restricted-access personal data is not distributed without the user’s consent, except in cases expressly provided for by the laws of the Republic of Kazakhstan.

The database and/or digital object containing users’ personal data is stored within the territory of the Republic of Kazakhstan.

Data is retained until the purposes for which it was collected and processed have been achieved, unless another retention period is prescribed by the laws of the Republic of Kazakhstan.

Individual Entrepreneur ‘Krasivo Doma’ does not sell users’ personal data or make it publicly available.

Data may be disclosed to third parties only where necessary for the operation of services in use, the performance of obligations to the user, or where required by the laws of the Republic of Kazakhstan.

If a third-party service, such as WhatsApp, is used to communicate with the user at their request, that service processes data in accordance with its own terms and privacy policy.

Cross-border transfers of personal data are carried out only where grounds provided for by the laws of the Republic of Kazakhstan exist and, where required by law, with the relevant consent of the user.

The user has the right to:

• receive information about the processing of their personal data;
• request clarification or amendment of their data;
• request that data be blocked, deleted or destroyed in cases provided for by law;
• withdraw previously granted consent;
• protect their rights and legitimate interests by the means provided for by the laws of the Republic of Kazakhstan.

To exercise these rights, the user may contact the operator at the email address stated in this Policy.

The website may use technical data and technologies necessary for its correct, secure and stable operation.

The website uses Google Analytics 4, provided by Google, to obtain aggregate statistics about website traffic and interactions. Depending on the available information, this may include page views, sessions, approximate geographic location, device and browser information, traffic source and interaction events.

Google Analytics may use cookies or similar identifiers only after the visitor has granted analytics consent. Analytics storage is denied by default before a choice is made.

The visitor may decline analytics without losing access to the website and may subsequently change the analytics preference using the ‘Cookie settings’ control in the website footer.

ART.eL does not intentionally send the contents of the project inquiry form to Google Analytics. The visitor’s name, telephone number, project description and other questionnaire contents are not used as analytics event parameters.

A successfully accepted project inquiry may be recorded only as a non-personal event indicating that a lead was generated.

Advertising features, Google Signals, advertising personalisation and Google Ads integrations are not enabled by the website.

Google may process analytics information using its infrastructure under Google’s applicable terms and privacy documentation. Google Analytics information is distinct from ART.eL’s own questionnaire-data database described in Section 5; this Policy does not state that Google Analytics information is stored in Kazakhstan.

ART.eL does not use personal data for automated decision-making concerning users.

Google explains how it uses information from sites and apps that use its services in its official documentation.

For questions concerning the collection, processing, storage or protection of personal data, or to withdraw consent, the user may contact the operator:

The current version of the Privacy Policy is published on this page.

Last updated: 27 September 2026.